Privacy Policy

Effective Date: June 7, 2026

This Privacy Policy explains how IRON CREST APPLIANCE REPAIR LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website ironscrest.com (“Service”). It also outlines your rights and how we protect your privacy.

By using our Service, you agree to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

  • Account – A unique account created for you to access certain features of our Service.
  • Company – Refers to IRON CREST APPLIANCE REPAIR LLC.
  • Country – Refers to the United States.
  • Device – Any device used to access the Service such as a smartphone, tablet, or computer.
  • Personal Data – Information that identifies you as an individual.
  • Service – Refers to the website ironscrest.com.
  • Service Provider – Third-party vendors who help us operate and improve the Service.
  • Usage Data – Information automatically collected when you use the Service.
  • You – The individual accessing or using the Service.

2. Data We Collect

Personal Data

When using our Service, we may ask for personal information such as:

  • Your full name
  • Phone number
  • Email address
  • Billing/shipping address

Usage Data

Automatically collected information may include your device’s IP address, browser type, time and date of visits, pages viewed, and other diagnostic data.

3. How We Use Your Data

We may use your information to:

  • Operate and maintain our Service
  • Manage your account and registration
  • Process transactions and orders
  • Contact you with updates, notifications, or customer service regarding your appliance repairs
  • Analyze and improve the performance of our Service
  • Comply with legal obligations
  • Conduct business transfers, if applicable

4. SMS Communications

By providing your mobile number and opting in via the consent checkbox, you explicitly authorize IRON CREST APPLIANCE REPAIR LLC to send SMS text messages related to your service requests on ironscrest.com, including:

  • Appointment confirmations and reminders
  • Job status updates (e.g., part ordered, repair completed)
  • Invoice and payment notifications

Message frequency varies based on your service activity. Message & data rates may apply.

Opt-out: Reply STOP to any message to unsubscribe at any time.

Help: Reply HELP for assistance or contact us at +1 412-801-1634.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Data

Your data may be shared in the following situations:

  • With service providers who support our operations
  • As part of business transfers (e.g., merger or acquisition)
  • If required by law or government authorities

SMS Shield Policy:

All the above categories exclude text messaging originator opt-in data and consent. Mobile information and phone numbers will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

6. Data Retention

We retain your Personal Data only for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Usage Data may be stored for analysis or to improve security and functionality.

7. Data Transfer

Your data may be stored or processed outside your region, including countries where data protection laws may differ. By submitting information, you consent to this transfer, as long as appropriate safeguards are in place.

8. Your Rights

You have the right to:

  • Access, correct, or delete your Personal Data
  • Withdraw consent (where applicable)
  • Request restriction of certain processing

To exercise your rights, contact us using the details below.

9. Data Security

We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

11. Third-Party Links

Our Service may include links to other websites not operated by us. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated “Last updated” date. In some cases, we may notify you via email or a notice on our website.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us: